Return & Refund Policy

Return & Refund Policy

Last updated: April 18, 2026

We want you to love what you ordered. Because JerseyVibe items are made to order specifically for you, returns and refunds are handled differently than on a mass-market store. This page explains exactly what we cover, who pays for return shipping, and where to send a return if one is authorized.

1. Eligible Reasons for Refund or Replacement

We’ll replace your item free of charge — or issue a refund, your choice — in any of these cases:

  • The item arrived damaged in transit.
  • The item has a manufacturing defect (misaligned print, seam coming apart, faded ink out of the box).
  • You received the wrong product (different design, size, or quantity than the one you ordered).

Please contact us within 14 days of delivery and include:

  1. Your order number
  2. Clear photos of the issue (for damage or defects)
  3. A short description of what went wrong

Send to support@jerseyvibe.co. We reply within 24–48 hours and resolve most cases within 3–5 business days.

2. Cases We Cannot Refund

Because every item is custom-made, we are unable to refund or replace when:

  • You entered the wrong name, spelling, photo, or customization detail at checkout. Please double-check your preview before paying.
  • You ordered the wrong size. We provide a size chart on every product page — please review it carefully.
  • The perceived color difference is due to monitor or screen calibration. Real-world color may vary slightly from what you see on your device.
  • You changed your mind after production has already begun.

3. Who Pays for Return Shipping

For most approved returns, we do not require you to ship the item back. Our on-demand products are usually worth less than the round-trip shipping cost, and we’d rather you donate, recycle, or keep the item.

When a physical return is required (e.g., high-value items, repeated issue verification):

  • If the return is because the item was defective, damaged, or wrong — JerseyVibe pays for return shipping. We will email you a prepaid shipping label along with the return authorization.
  • If the return is for any other reason we have agreed to accept (rare, case-by-case) — the customer is responsible for return shipping costs, insurance, and safe delivery.

4. Return Address

Do not ship an item back before receiving a Return Merchandise Authorization (RMA) from us — unauthorized returns cannot be processed.

Once a return is approved, we will email you the correct return address for your specific product. Custom items are produced at different fulfillment partners depending on product type, so addresses differ. Our customer-service address for correspondence is:

JerseyVibe – Customer Service
8526 Brookstone Ln SE
Olympia, WA 98513
United States

Note: do not ship products directly to this address. It is a correspondence address only. The correct warehouse address will be provided in your RMA email.

5. Refund Method and Timing

Approved refunds are returned to the original payment method within 7–10 business days after we approve the request (or, for physical returns, after the returned item arrives at our warehouse). Your bank may take an additional 1–3 business days to show the credit on your statement.

6. Order Cancellation

Because production starts quickly, cancellations are only possible within 2 hours of placing your order. After that window, the order is in production and cannot be cancelled. See our Cancellation Policy for details.

7. Chargebacks

If you have a problem with your order, please contact us first — we settle almost every issue directly and quickly. Opening a chargeback with your bank without contacting us delays resolution for everyone.

8. Contact

Returns, refunds, or any other question: support@jerseyvibe.co